Carpet Care

Spills & Stains

carpet coffee stainAny accidental spills and stains need to be dealt with immediately to avoid permanent damage.  See our stain cleaning guide for advice on specific stains. There is a separate guide for wool and one for synthetics. Before using any stain treatment, make sure you have 'contained the stain' to stop it spreading further.  Make sure you have a stash of paper towels handy to blot up as much of the stain as possible before you do anything else.

DO: 'Contain the stain'

  • Blot up liquids straight away using a wad of paper towels.
  • Scoop up solids immediately using a knife or spoon - try not to push the substance further into the carpet pile.


  • Rub wet carpet pile - ever! This will damage the carpet pile and can spread the stain further.
  • Drown the carpet in water or any other liquid.

With liquid stains, we'd recommend you gently dilute the area with lukewarm (not hot) water and re-blot thoroughly using clean, dry paper towels, ensuring you do not rub the stain. You can continue to gently apply water and re-blot.  The carpet pile will not be damaged by water as long as you don't over-wet the carpet, as this may cause watermarks on the surface and may damage the backing.

Most oily or greasy stains can be removed, even after a period of time.  However, certain stains may have a chemical reaction with the fibre and can cause irreversible damage.  Cavalier Bremworth produces a top selling stain remover for dry stains and also has a very effective stain remover for wet stains.  Both are available for purchase online through Ecomist and through Woolworths or IGA supermarkets. The Dry Stain Remover was rated by NZ Consumer Magazine as the top-rated dry stain remover product in their 2007 survey.  And yes, they can both be used on wool and synthetic carpet.